Terms and Conditions

Effective date: 23 September 2026

1. About these terms

These terms govern use of the JoynTokyo website operated by Joyn合同会社 (“we”, “us”, or “our”). Please read them when using the website. Any separately presented terms for a specific service will also apply to that service.

2. Information on this website

JoynTokyo provides general information about life in Japan. We aim to provide useful and accurate content, but information may become outdated, contain errors, or be unsuitable for your particular circumstances. Prices, opening hours, eligibility rules, and service details can change.

Please confirm important details with the relevant authority, venue, or service provider before making a decision. Our content is not a substitute for advice from a qualified immigration, legal, tax, medical, or financial professional. Personal stories reflect individual experiences and do not guarantee similar results.

3. Intellectual property

Unless otherwise stated, rights in the website’s original text, images, videos, design, and branding belong to us or the relevant rights holders.

You are welcome to share links to our pages. Copying, republishing, distributing, or commercially reusing protected content requires permission from the rights holder, except where permitted by law, including lawful quotation. Crediting JoynTokyo alone does not replace any required permission.

For reuse requests or copyright concerns, contact us using the details below.

4. Acceptable use

Do not use the website unlawfully, infringe another person’s rights, submit fraudulent or abusive messages, attempt unauthorised access, introduce malicious software, or disrupt the website’s operation. We may take reasonable steps to protect the website and its users from misuse.

5. Advertising and external services

JoynTokyo carries advertising and may receive payment for sponsored content or commissions through affiliate links. Advertisement links use a sponsored relationship. A visible label is included when that placement is configured to show one. A listing, link, or advertisement does not guarantee a provider’s quality, availability, or suitability for you.

Third-party websites, bookings, products, and services are subject to the relevant provider’s terms and policies. Unless we expressly state otherwise, we are not a party to a transaction you enter into with an external provider. This does not exclude responsibility that applicable law places on us for our own actions.

6. Availability and responsibility

We may update, change, or suspend parts of the website, including for maintenance or security. We do not guarantee uninterrupted availability or that all content will be error-free or current.

To the extent permitted by applicable law, where loss results from our ordinary negligence, our liability is limited to direct and ordinarily foreseeable loss. This limitation does not apply to our intentional misconduct or gross negligence, or to liability that cannot lawfully be excluded or limited. Nothing in these terms removes mandatory rights under Japan’s Consumer Contract Act or other applicable consumer protection laws.

7. Personal information

Our Privacy Policy explains how we handle personal information and how to contact us about it.

8. Changes to these terms

We may revise these terms where permitted by applicable law. We will publish the revised terms and their effective date on this page and provide advance notice of material changes where required. We will obtain agreement where required by law.

9. Governing law and disputes

These terms are governed by Japanese law, subject to mandatory protections that apply to you. Any dispute will be handled by a court with jurisdiction under applicable law. Please contact us first if you have a concern so that we can try to resolve it.

10. Contact

Joyn合同会社
Frontier Shinjuku Tower, 3-9-7 Nishi-Shinjuku, Shinjuku-ku, Tokyo 160-0023
Email: team@joyn.tokyo